Refund and cancellation policies in B2B courier companies typically allow cancellations before order confirmation and may require written requests for refunds. Refunds are often processed within a specified timeframe, such as 7 to 90 business days, depending on the company's terms.
Cancellation Policy
- Customers can usually cancel their orders before they are processed.
- A written request may be required to initiate the cancellation process.
- Some companies may allow cancellations within a specific period, such as 7 days from the order date.
Refund Policy
- Refunds are typically processed within a timeframe ranging from 7 to 90 business days.
- The refund amount may depend on the status of the order (e.g., if the service has commenced).
- Certain fees may be non-refundable, such as administrative costs or third-party expenses.
Conditions for Refund Denial
Refunds may not be issued if:
- The service has already commenced.
- The customer fails to provide necessary documentation.
- The cancellation is due to the customer's actions that violate the terms of service.
Return Process
- Customers may need to provide proof of purchase and follow specific return instructions.
- Some companies may require items to be returned in their original condition and packaging.
- Shipping costs for returns may be the responsibility of the customer unless the product is defective.