Refund and cancellation policies in B2B courier companies typically allow cancellations before order confirmation and may require written requests for refunds. Refunds are often processed within a specified timeframe, such as 7 to 90 business days, depending on the company's terms.

Cancellation Policy

  • Customers can usually cancel their orders before they are processed.
  • A written request may be required to initiate the cancellation process.
  • Some companies may allow cancellations within a specific period, such as 7 days from the order date.

Refund Policy

  • Refunds are typically processed within a timeframe ranging from 7 to 90 business days.
  • The refund amount may depend on the status of the order (e.g., if the service has commenced).
  • Certain fees may be non-refundable, such as administrative costs or third-party expenses.

Conditions for Refund Denial

Refunds may not be issued if:

  • The service has already commenced.
  • The customer fails to provide necessary documentation.
  • The cancellation is due to the customer's actions that violate the terms of service.

Return Process

  • Customers may need to provide proof of purchase and follow specific return instructions.
  • Some companies may require items to be returned in their original condition and packaging.
  • Shipping costs for returns may be the responsibility of the customer unless the product is defective.